How long does shipping take?
US: 10-14 business days (Standard), and 14 business days (Remote areas)
Australia: 5-7 business days
Indonesia: 7-15 business days, depends on which state
Asia: 5-7 business days (Standard)
Other countries: 14-20 business days
In rare cases, some orders may experience longer than usual shipping times. Please read our policy for further information.
How long does order preparation take?
Our items need to be taken care of very carefully. Therefore, please allow us 3-5 business days for order preparation.
How can I track my order?
After your order has been shipped out for 1 -3 days, tracking links will be available in your PayPal account, or you can track them on our website.
Do I have to pay for the tariff in order to receive the order?
All orders are already included with all fees; you don't have to pay for anything to receive the package.
How can I cancel or adjust my order?
Once your order has been placed, adjustments or cancellations are not guaranteed. However, we might contact you via email if something unexpectedly happens to one of the products, as we check our items very carefully.
What if something happens to my items?
We only accept cases with an unboxing video including all six sides of the package. The video must show the entire unboxing process in order to ensure all items arrive safely. Please read our policy for accepted or unaccepted cases.
What kind of payment method do you accept?
We accept PayPal as our primary payment method. We also accept Visa by using trusted apps to complete the payments.
Are your items made of cotton?
Sugar Spice's specialty is cotton apparel—with cotton as our core material, complemented by cotton blends and other fabrics based on different functions. We are a small business: all items are homemade by a small group of women skilled in seamwork.
We introduce new collections approximately every 3-4 months. Each collection comprises roughly ten products, and each is produced in limited quantity.
Do you usually restock?
We very rarely restock, or we can say never. Even though some products have been produced for many years, now we can say that those products will not come back.
Why do your items appear to be "cheap"?
We do not believe “cheap” reflects what we express in our love for clothing. Here is why we can keep our prices lower, without compromising on ethics or quality:
- Local production in Vietnam - We are a small business making goods in Vietnam, a leading garment sector. Labor and material costs in Vietnam are significantly affordable.
- Small-scale process - Most production steps are done by hand, by our team. We do not use dropshipping, outsource labor, or employ illegal labor sources. This approach costs more time and less fee to produce clothes, but we keep our items as delicate as possible.
- Efficient use of materials - Some items are made using leftover fabric. By minimizing waste and using available materials responsibly, we reduce raw material expenses.
- Shipping costs remain high - Though our production is cost-efficient, shipping internationally adds a lot to the final cost. Because we are a small business, we cannot always negotiate the lowest shipping rates that large brands might access.
- Our price and quality will grow together - Over time, we plan to upgrade the quality. As those improvements happen, prices may increase, but the value will always match what you pay.